About Us

Soft pieces. Quiet days.

Lilagrey was built around a feeling — the kind of style that doesn't shout. Cream knits in morning light. A soft trouser you reach for on a Tuesday. A linen shirt that feels like it was always in your wardrobe. Pieces that feel like yours rather than the loudest thing in the room.

We make clothes for the woman who knows what she likes. Who saves Pinterest boards full of quiet rooms and soft palettes. Who'd rather wear a piece a hundred times than once.

A small operation. A specific taste.

Lilagrey is a small operation built around the same kinds of pieces our customers love — soft silhouettes, calm color stories, styling that translates to real life. We kept saving the same kinds of looks online and not always finding accessible versions of them, so we started bringing them together under one roof.

Every piece we add to the collection has to pass a simple test: would we wear this on a slow Sunday morning? If yes, it's in.

What we believe

Considered over trendy. We'd rather you wear a piece a hundred times than once. We're not chasing micro-trends or weekly drops — we're building a collection that works together and ages well.

Honest pricing. No inflated prices, no fake "original" markdowns, no manufactured scarcity. We try to keep our pricing fair and our marketing straight.

Pieces that play well together. Our collection is built so that almost everything works with everything else. Soft palettes, complementary silhouettes, easy layering — a wardrobe that feels intentional without trying too hard.

A calmer kind of fashion. Less noise. More quiet confidence. More mornings that feel slow, even when they aren't.

Made for you

If you've ever saved an image of a cream room, a beige knit, a quiet outfit on a quiet street, and wished more brands made pieces that looked like that — you're who we're for.

We're so glad you're here.

Where it comes from

Our pieces are produced overseas by manufacturing partners we work with directly. Each one is quality-checked before shipping, and we keep our supply chain straightforward — accessible prices, honest sourcing, no inflated claims.

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The details

Lilagrey is a brand operated by Sadevi LLC, a New Mexico limited liability company based in Albuquerque, New Mexico.

We ship across the United States — every order, free, every day.

Have a question or a styling thought? Email us at info@lilagrey.com. We read every message and aim to reply within 1 to 2 business days.

Customer service hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time.

— Lilagrey

Have a question? You'll likely find the answer below. If you don't, email us at info@lilagrey.com.

Sizing & Fit

Each product page on Lilagrey includes a size guide with the specific measurements for that style. Because fit varies from piece to piece — a relaxed linen blouse fits very differently from a fitted knit top — we always recommend checking the size guide on the individual product page before ordering, even if you usually wear the same size.

To measure yourself, use a soft measuring tape:
- Bust: Measure around the fullest part of your bust, keeping the tape level under your arms.
- Waist: Measure around the narrowest part of your natural waist.
- Hips: Measure around the fullest part of your hips, about 7 to 8 inches below your natural waist.

Compare your measurements to the size guide and choose the size where your measurements fall within the listed range.

Below is our general size reference. Please always check the specific size guide on each product page, as fit and measurements may vary by style.

XS (US 0): Bust 32" / Waist 24" / Hips 34"
S (US 2-4): Bust 33-34" / Waist 25-26" / Hips 35-36"
M (US 6-8): Bust 35-36" / Waist 27-28" / Hips 37-38"
L (US 10-12): Bust 37-39" / Waist 29-31" / Hips 39-41"
XL (US 14): Bust 40-41" / Waist 32-33" / Hips 42-43"
XXL (US 16): Bust 42-44" / Waist 34-35" / Hips 44-45"

If your measurements fall between two sizes, here's our general guidance:

Fitted styles (rib knits, bodycon dresses, structured tops): Size up for a more comfortable fit.

Relaxed or oversized styles (loose blouses, slip dresses, drop-shoulder knits): Size down if you prefer a closer fit, or stay with your usual size for the intended relaxed look.

Bottoms (jeans, trousers, skirts): If you carry more in the hips than the waist, size up; if the opposite, size down.

When in doubt, email us at info@lilagrey.com with the product link and your measurements, and we'll help you choose.

Fit varies by style. Each product page notes the fit when relevant ("relaxed fit," "fitted through the bodice," "true to size," and so on). If you have any doubts, please consult the product-specific size guide before ordering.

If the size doesn't work for you, you can return it within 30 days from delivery. For sizing-related returns, we provide a prepaid return label — just email us at info@lilagrey.com and we'll send it to you. See our Refund Policy for full details.

Fabric & Care

Each product page lists the specific fabric composition for that piece. Common fabrics across our collection include cotton, linen blends, viscose, polyester blends, and knit textiles. The exact composition is always provided on the product page so you can choose pieces that suit your skin and styling preferences.

Care instructions are listed on each product page and on the care label sewn into the garment. As a general rule:

- Most pieces: Machine wash cold with similar colors, on a gentle cycle. Lay flat or hang to dry.
- Knits and delicate pieces: Hand wash cold or use a mesh laundry bag on the gentlest machine cycle. Lay flat to dry — never hang knits, as they may stretch out of shape.
- Linen and linen blends: Machine wash cold on gentle cycle. Some natural wrinkling is part of the fabric's character. Iron on low while slightly damp if needed.
- Viscose and rayon blends: Hand wash cold or dry clean. Avoid the dryer.

Always follow the specific care label on each piece — it overrides the general guidance above.

We recommend air drying all of our pieces whenever possible. Tumble drying can shrink fibers, fade colors, and shorten the life of garments. For most styles, lay flat or hang to dry.

Dark and richly dyed colors (such as deep plum, navy, black, and burgundy) may release some excess dye in the first one or two washes. To minimize this:

- Wash dark pieces separately for the first 2 to 3 washes
- Wash in cold water
- Avoid leaving wet items bunched together for long periods

This is normal for many dyed fabrics and does not indicate a defect.

We do our best to photograph our pieces accurately, but actual color and texture may vary slightly due to differences in monitors, lighting, and photography. Small variations in dye lots, weave, or texture are also normal for textiles and do not indicate a defect.

Orders & Shipping

We currently ship only within the United States, including all 50 states, the District of Columbia, Hawaii, Alaska, and select U.S. territories such as Puerto Rico (where delivery times may be longer).

We do not currently offer international shipping. For APO, FPO, DPO addresses, or PO boxes, please contact us before ordering at info@lilagrey.com to confirm whether delivery is possible.

Free standard shipping on every order, every day. No minimum purchase required, no hidden fees.

Processing: 1 to 3 business days
Delivery: 3 to 10 business days (up to 12 during peak)
Total estimate: 4 to 13 business days from order to doorstep, longer during peak retail periods (such as November through January)

You will receive a tracking number by email as soon as your order ships.

Orders may ship via USPS, UPS, FedEx, DHL, UniUni, or GOFO, depending on destination and product. Your shipping confirmation email will tell you which carrier is delivering your package.

If you notice an error in your address, please email us immediately at info@lilagrey.com. We'll do our best to update it before your order is processed for shipment, but we cannot guarantee changes once fulfillment has begun.

Orders with multiple items may sometimes ship in separate packages and arrive on different days. You'll receive a tracking number for each shipment. There's no extra cost for split shipments.

First, check with household members and neighbors, look around your delivery area, and wait 1 to 2 business days (carriers occasionally mark packages as delivered prematurely). Then contact the carrier directly with your tracking number. If you still cannot locate the package, email us at info@lilagrey.com within 7 days of the marked delivery date and we'll help look into it.

For full details, please see our Shipping Policy.

Returns & Exchanges

You may return eligible items within 30 days from delivery.

Items must be unworn, unwashed, unaltered, with all original tags attached, and in their original packaging. Final Sale items, items returned after 30 days, and items returned without prior authorization are not eligible.

Email info@lilagrey.com with your order number, the item(s) you'd like to return, and the reason. We'll respond within 1 to 2 business days with return instructions and, where applicable, the return shipping address. Please don't ship items back without first receiving authorization.

It depends on the reason:

Wrong size, damaged, defective, or wrong item: Lilagrey covers return shipping — we send a prepaid label.

Changed your mind / didn't love it: Customer pays return shipping.

In some cases — particularly for lower-value items — we may offer a refund without requiring the item to be returned. Our team will let you know when this option applies.

We do not currently offer direct exchanges. For a different size, color, or style, please return your original item and place a new order — that's the fastest way to get the piece you want before it sells out.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement.

For full details, please see our Refund Policy.

Account & Payment

No, you can check out as a guest. Creating an account is optional, but it lets you track your orders, save your shipping address for faster checkout, and keep a history of past purchases.

You'll see all accepted payment methods at checkout. We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and select digital wallets such as Apple Pay and Google Pay. Available options may vary depending on your device and location.

Yes. All payments are processed through encrypted, PCI-compliant payment processors. We never store your full credit card number on our servers. For more details, please see our Privacy Policy.

We do not currently offer Buy Now, Pay Later or installment plans. All orders are charged in full at checkout.

On the login page, click "Forgot password?" and enter the email address associated with your account. You'll receive a password reset link by email. If you don't see it within a few minutes, check your spam or promotions folder.

Log in to your account and go to your account settings to update your name, email, password, or saved addresses. If you need help, email us at info@lilagrey.com.

Our Brand

Lilagrey is a women's fashion brand built around quiet, considered pieces — soft silhouettes, calm color palettes, and styling that feels at home in everyday life. We design for the woman who values pieces that feel like her: gentle, intentional, and easy to wear from morning to evening.

Lilagrey is for women who love a softer, more thoughtful aesthetic — pieces that pair well together, work across seasons, and feel personal rather than trend-driven. If you save Pinterest boards full of cream knits, soft trousers, and quiet rooms with morning light, you'll likely feel at home here.

Our pieces are produced overseas by manufacturing partners and quality-checked before shipping. We focus on providing thoughtfully designed pieces at accessible prices, working to keep our supply chain straightforward and our pricing honest.

We offer 10% off your first order when you sign up for our newsletter. From time to time we also share early access, seasonal offers, and styling notes through email — you can subscribe at the bottom of any page.

You can sign up for our email newsletter at the bottom of any page on lilagrey.com to stay in the loop on new arrivals and offers. You can also follow us on Instagram at @lilagrey.shop.

We'd love to hear from you. Email us at info@lilagrey.com or call +1 (505) 460-0163 during customer service hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (excluding U.S. federal holidays).

We aim to respond to all emails within 1 to 2 business days.